Tech Programs Lead - IT Support & AI Security

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Generous paid time off including vac.,

Medical/dental/vision insurance

Life coverage

Scholarship programs for employees and

Robust retirement plans

Job summary

University of Nebraska–Lincoln seeks a Technology Programs Associate in the College of Law to deliver tier 1 and advanced IT support for faculty, staff, and students. You will collaborate with NU ITS and Law team members to ensure timely services and lead initiatives on data security and artificial intelligence.

The role requires an Associate’s degree in a tech field with hands-on IT support and customer service experience, plus strong cybersecurity and AI knowledge.

Qualifications

• Associate’s degree in a technology or computing-related field plus hands-on IT support experience.
• Proficient use of Microsoft Office and Adobe Acrobat; education/experience considered.
• Advanced knowledge of cybersecurity practices and artificial intelligence.

Responsibilities

• Provide tier 1 and specialized hardware/software support for College of Law faculty, staff and students.
• Collaborate with College of Law team members and NU ITS service managers for timely IT services.
• Develop and lead technology initiatives around data security and AI.

Skills

IT support

Customer service

Cybersecurity

Artificial intelligence

Troubleshooting

Microsoft Office

Operating systems

Education

Associate's degree in technology/computing

Bachelor’s degree (preferred)

Tools

SCCM

Active Directory

Group Policies

JAMF

Windows/macOS administration

Job description

University of Nebraska–Lincoln seeks a Technology Programs Associate in the College of Law to deliver tier 1 and advanced IT support for faculty, staff, and students. You will collaborate with NU ITS and Law team members to ensure timely services and lead initiatives on data security and artificial intelligence.

The role requires an Associate’s degree in a tech field with hands-on IT support and customer service experience, plus strong cybersecurity and AI knowledge.