IT Help Desk Specialist & Student Team Lead

University of Nebraska – Lincoln; Lincoln (NE); On-site; USD 27,364,000 - 38,973,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive insurance options

Employee scholarships

Job summary

University of Nebraska–Lincoln seeks an IT Support Associate to provide responsive, student and staff technology help desk support across the campus. You will coordinate daily help desk operations, triage requests, and work with partners to ensure reliable services.

The role combines hands-on technical support with supervising 2–3 student workers, and requires clear communication with users at varying technical levels.

Qualifications

• Associate2 degree in computer science or information technology, or a related field with two years of related experience or equivalent.
• Experience troubleshooting hardware, software, operating systems, peripherals, and routine tech issues.
• Ability to explain technical information to users with varying levels of technical knowledge.

Responsibilities

• Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine and intermediate technology issues.
• Coordinating help desk operations by triaging requests, escalating complex issues, and ensuring timely follow-up and resolution.
• Supervising 2a03 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality.
• Supporting a variety of college and university IT systems and services through cross-training and collaboration with technology partners.
• Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements.

Skills

IT support

Help desk

Troubleshooting

Communication

Education

Associate’s degree in IT

Bachelor’s degree in CS/IT

Tools

Ticketing systems

Mac and Windows environments

Asset management

Job description

University of Nebraska–Lincoln seeks an IT Support Associate to provide responsive, student and staff technology help desk support across the campus. You will coordinate daily help desk operations, triage requests, and work with partners to ensure reliable services.

The role combines hands-on technical support with supervising 2–3 student workers, and requires clear communication with users at varying technical levels.