IT Support Lead & Help Desk Coordinator

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive insurance options

Employee and dependent scholarship

Robust retirement plans

Job summary

University of Nebraska–Lincoln is seeking an IT Support Associate to deliver responsive, customer-focused technology support for faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts. This role coordinates day-to-day help desk operations and collaborates with university IT partners to ensure reliable services.

The successful candidate communicates clearly, balances hands-on technical support with desk coordination, and supervises 2–3 student workers.

Qualifications

• Associate degree plus two years IT/help desk experience.
• Experience troubleshooting hardware, software, OS, and peripherals.
• Ability to communicate technical info to users with varying knowledge.

Responsibilities

• Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine technology issues.
• Coordinating help desk operations by triaging support requests, escalating complex issues as appropriate, and ensuring timely follow-up and resolution.
• Supervising 2–3 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality.
• Supporting a variety of college and NU Information Technology Services systems and services through cross-training and collaboration with technology partners.
• Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements.

Skills

User support

Troubleshooting

Communication

Team supervision

Education

Associate degree in computer science, information technology, or related field

Bachelor's degree preferred in related field

Tools

Help desk / ticketing system

Asset management

Endpoint support

Classroom technology

Job description

University of Nebraska–Lincoln is seeking an IT Support Associate to deliver responsive, customer-focused technology support for faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts. This role coordinates day-to-day help desk operations and collaborates with university IT partners to ensure reliable services.

The successful candidate communicates clearly, balances hands-on technical support with desk coordination, and supervises 2–3 student workers.