Technology Programs Associate

University of Nebraska – Lincoln; Lincoln (NE); On-site; USD 25,000 - 35,000; Full time

Job summary

University of Nebraska–Lincoln is seeking a Technology Programs Associate to deliver tier 1 and specialized IT support for the College of Law, supporting faculty, staff and students. You will collaborate with NU ITS and College of Law teams to drive technology services and security initiatives while adapting to a fast-paced office environment.

The role requires an associate degree in technology or computing, 6+ months IT support and at least 1 year in customer-facing roles, with strong Microsoft

Qualifications

• Associate’s degree in technology or computing; 6+ months IT support; 1+ year in any customer-facing role.
• Proficient in Microsoft Office and Adobe Acrobat.
• Advanced knowledge of cybersecurity practices and artificial intelligence.
• Ability to diagnose and resolve technical issues per University policies.
• Knowledge of various computer architectures and operating systems.

Responsibilities

• Provide tier 1 and specialized hardware and software IT support for College of Law faculty, staff and students.
• Collaborate with College of Law team members and NU ITS service managers to deliver timely, high-quality technology services.
• Develops and leads technology initiatives around data security and artificial intelligence.
• Work under pressure and time constraints in a professional office setting.

Skills

IT troubleshooting

Customer service

Cybersecurity

Artificial intelligence

Technical support

Education

Associate’s degree in technology or computing

Bachelor’s degree (preferred) in technology or computing

Tools

SCCM

Active Directory

Group Policies

JAMF

Microsoft Office

Adobe Acrobat

Job description

Technology Programs Associate

Position Information

• EEO Statement | The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See Notice of Nondiscrimination
• Working Title | Technology Programs Associate
• Department | College of Law-0899
• Requisition Number | S_260820
• Posting Open Date | 10/07/2026
• Application Review Date: (To ensure consideration, please submit all application materials before review date) | 10/21/2026
• Posting Close Date |
• Open Until Filled | Yes
• Description of Work | The Technology Programs Associate provides tier 1 and specialized hardware and software support for College of Law faculty, staff and students. Collaborates with fellow College of Law team members and with NU ITS service managers to provide timely, high-quality technology services and support campus IT initiatives. Develops and leads separate College of Law technology initiatives surrounding data security and artificial intelligence. Must be able to quickly become familiar with University systems and services. Must be able to work under pressure and time constraints in a professional office setting.
• Job Category (old) | Office/Service
• Job Type | Full-Time
• Alternate Work Schedule (if other than 8-5) |
• Work Location (City, State) | Lincoln, NE
• Position funded by grant or other form of temporary funding? | No
• If Temporary, indicate end date |
• Planned Hire Date: |
• Appointment End Date |
• Pre-Placement Driving Record Review Required | No
• Physical Required | No
• Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. | No
• Criminal History Background Check Required | Yes
• Posted Salary | $21.60/hr minimum

About Us

At the University of Nebraska–Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and certified as a Family Friendly Workplace. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska.

When you join our team as a full-time, regular staff member, you’ll enjoy:

• Generous paid time off including vacation, sick leave, parental leave, and holidays
• Comprehensive insurance options including medical, dental, vision, and life coverage
• Employee and dependent scholarship programs to pursue higher education
• Robust retirement plans with university match

Learn more about UNL benefits and your total compensation at: https://go.unl.edu/aboutus

Minimum Required Qualifications

Associate’s degree in a technology or computing-related field and at least six (6) months of hands‑on experience providing IT support and at least one year of experience working in any role which involves customer service. Additional years of relevant experience or completed relevant education may substitute for required education/experience on a year‑for‑year basis. Proficient use of Microsoft Office and Adobe Acrobat; education/experience considered. Advanced knowledge of cybersecurity practices and artificial intelligence. Ability to diagnose and resolve technical issues, utilizing an understanding of technical principles that align with University policies. Knowledge and experience of various computer architectures and their respective operating systems.

Preferred Qualifications

Bachelor’s degree in a technology or computing-related field. Two years of hands‑on experience providing IT support including direct user support. Two years of experience administering and supporting Windows and MacOS operating systems. Experience with wired and wireless IP-based networking. Experience with SCCM, Active Directory, and Group Policies, and with JAMF or using macOS in a domain-joined environment. Experience with client management tools. Knowledge of IT security best practices, user security, and cloud storage services. CompTIA A+, HDI DST, and OEM hardware repair certifications (HP, Apple, Dell) are desirable.

Supplemental Questions

1. Please detail your hands‑on experience providing IT support and experience working in any role which involves customer service, including years of experience. (Open Ended Question)
2. Please detail your proficiency in the use of Microsoft Office and Adobe Acrobat. (Open Ended Question)
3. Please explain your knowledge level of cybersecurity practices and artificial intelligence. (Open Ended Question)
4. Please describe your knowledge of and experience with various computer architectures and their respective operating systems. (Open Ended Question)

Required Documents

1. Resume

For questions or accommodations related to this position contact

Amber Ediger
[e-mail]
402-472-7065