Technology Programs Associate

University of Nebraska–Lincoln; Lincoln, Northern (NE, KY); Híbrido; USD 52 000 - 72 000; Tempo integral

Resumo da oferta

University of Nebraska-Lincoln is seeking a Technology Programs Associate to provide tier 1 and advanced hardware/software support for College of Law faculty, staff and students. You will collaborate with College of Law teams and NU ITS service managers to deliver timely IT services and support campus IT initiatives.

You will develop and lead College of Law technology initiatives focusing on data security and artificial intelligence, while quickly becoming familiar with university systems and

Qualificações

• Associate degree in technology or computing; 6+ months IT support experience.
• At least 1 year in a customer-service oriented role.
• Proficient with Microsoft Office and Adobe Acrobat.

Responsabilidades

• Provides tier 1 and specialized hardware/software support for College of Law faculty, staff and students.
• Collaborates with College of Law teams and NU ITS service managers to deliver timely, high-quality IT services and support campus initiatives.
• Develops and leads College of Law technology initiatives around data security and artificial intelligence.
• Quickly becomes familiar with University systems and services; works under pressure in a professional office setting.

Conhecimentos

IT support

Customer service

Team collaboration

Cybersecurity awareness

AI knowledge

Formação académica

Associate degree in technology or computing

Bachelor’s degree in technology or computing

Ferramentas

SCCM

Active Directory

Group Policies

JAMF

Descrição da oferta de emprego

University of Nebraska-Lincoln Employment Website

Please see Special Instructions for more details.

Position Information

Position Information

EEO Statement

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See Notice of Nondiscrimination

Working Title

Department

Department College of Law-0899

Requisition Number

Requisition Number S_260820

Posting Open Date

Posting Open Date 10/07/2026

Application Review Date: (To ensure consideration, please submit all application materials before review date)

Application Review Date: (To ensure consideration, please submit all application materials before review date) 10/21/2026

Posting Close Date

Open Until Filled Yes

Description of Work

The Technology Programs Associate provides tier 1 and specialized hardware and software support for College of Law faculty, staff and students. Collaborates with fellow College of Law team members and with NU ITS service managers to provide timely, high-quality technology services and support campus IT initiatives. Develops and leads separate College of Law technology initiatives surrounding data security and artificial intelligence. Must be able to quickly become familiar with University systems and services. Must be able to work under pressure and time constraints in a professional office setting.

About Us

At the University of Nebraska-Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and certified as a Family Friendly Workplace. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska.

When you join our team as a full-time, regular staff member, you’ll enjoy:

• Generous paid time off including vacation, sick leave, parental leave, and holidays
• Comprehensive insurance options including medical, dental, vision, and life coverage
• Employee and dependent scholarship programs to pursue higher education
• Robust retirement plans with university match
• Associate’s degree in a technology or computing-related field and at least six (6) months of hands-on experience providing IT support and at least one year of experience working in any role which involves customer service.
• Additional years of relevant experience or completed relevant education may substitute for required education/experience on a year-for-year basis.
• Proficient use of Microsoft Office and Adobe Acrobat; education/experience considered.
• Advanced knowledge of cybersecurity practices and artificial intelligence.
• Ability to diagnose and resolve technical issues, utilizing an understanding of technical principles that align with University policies.
• Knowledge and experience of various computer architectures and their respective operating systems.

Preferred Qualifications

• Bachelor’s degree in a technology or computing-related field.
• Two years of hands-on experience providing IT support including direct user support.
• Two years of experience administering and supporting Windows and MacOS operating systems.
• Experience with wired and wireless IP-based networking.
• Experience with SCCM , Active Directory, and Group Policies, and with JAMF or using macOS in a domain-joined environment.
• Experience with client management tools.
• Knowledge of IT security best practices, user security, and cloud storage services.
• CompTIA A+, HDI DST , and OEM hardware repair certifications (HP, Apple, Dell) are desirable.

Pre-Placement Driving Record Review Required

Pre-Placement Driving Record Review Required No

Physical Required

Physical Required No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Criminal History Background Check Required

Criminal History Background Check Required Yes

Job Category (old)

Job Category (old) Office/Service

Job Type

Job Type Full-Time

Alternate Work Schedule (if other than 8-5)

Work Location (City, State)

Work Location (City, State) Lincoln, NE

Position funded by grant or other form of temporary funding?

Position funded by grant or other form of temporary funding? No

If Temporary, indicate end date

Planned Hire Date:

Appointment End Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please detail your hands-on experience providing IT support and experience working in any role which involves customer service, including years of experience.
  (Open Ended Question)
• * Please detail your proficiency in the use of Microsoft Office and Adobe Acrobat.
  (Open Ended Question)
• * Please explain your knowledge level of cybersecurity practices and artificial intelligence.
  (Open Ended Question)
• * Please describe your knowledge of and experience with various computer architectures and their respective operating systems.
  (Open Ended Question)