Technician Operations Leader

Rentokil Terminix; Nashville (TN); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits from Day 1

Health, dental, vision

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Descripción de la vacante

Rentokil Terminix in Nashville is seeking a strategic leader to oversee technician recruiting, training, coaching, and accountability to maximize technician success and service quality. You will drive staffing, review performance, address customer concerns, ensure safety and regulatory compliance, and support ongoing customer retention while managing branch scheduling and inventory.

This role demands strong leadership, communication, and problem-solving skills with a focus on safety and service

Formación

• High school diploma or GED required.
• Maintain licenses/certificates as required by regulations.
• Maintain valid driver's license.

Responsabilidades

• Oversee technician training, coaching, development, and regular cadence of accountability.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians.
• Review ongoing technician performance via ride-alongs and audits.
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in on customer appointments to help close staffing gaps.
• Monitor branch scheduling and ensure appointments are completed efficiently.
• Ensure safety standards are met and operations comply with regulations.
• Monitor and maintain inventory of pest/home services products.

Conocimientos

Problem solving

Leadership

Math skills

Communication skills

Rapport building

Educación

High school diploma or GED

Licenses/certificates maintenance

Valid driver's license

Descripción del empleo

Rentokil Terminix in Nashville is seeking a strategic leader to oversee technician recruiting, training, coaching, and accountability to maximize technician success and service quality. You will drive staffing, review performance, address customer concerns, ensure safety and regulatory compliance, and support ongoing customer retention while managing branch scheduling and inventory.

This role demands strong leadership, communication, and problem-solving skills with a focus on safety and service