Operations Leader - Field Service Recruiting & Training

Rentokil North America; Marinette (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits from Day 1

Health, dental, vision benefits

Tuition Reimbursement

401(k) with company match

Paid vacation and holidays

Job summary

Rentokil North America is seeking a role focused on recruiting, training, and coaching technicians to maximize retention and service quality in Wisconsin. The candidate will hire residential and commercial pest, termite, specialty, and lawn technicians, monitor performance, and ensure staffing aligns with branch needs.

The role emphasizes safety, regulatory compliance, and collaboration across branches to sustain customer satisfaction and growth.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review and evaluate technician performance via ride-alongs and audits.
• Ensure overall service quality to maximize customer retention.
• Monitor branch scheduling and customer appointments to be completed efficiently.

Skills

Problem solving

Leadership

Communication

Education

High school diploma or GED

Job description

Rentokil North America is seeking a role focused on recruiting, training, and coaching technicians to maximize retention and service quality in Wisconsin. The candidate will hire residential and commercial pest, termite, specialty, and lawn technicians, monitor performance, and ensure staffing aligns with branch needs.

The role emphasizes safety, regulatory compliance, and collaboration across branches to sustain customer satisfaction and growth.