Operations Manager: Field Tech Talent & Service

Terminix; Marinette (WI); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) retirement plan with company-m

Vacation and sick days

Paid holidays and floating holidays

Tuition reimbursement

Descripción de la vacante

Rentokil is seeking a role that oversees technician recruiting, training, and accountability to maximize staffing effectiveness and customer service quality across branches. The position emphasizes coaching, performance reviews, and proactive staffing to ensure reliable service delivery.

The role requires strong leadership, problem solving, and exceptional communication skills, with a focus on safety, regulatory compliance, and building trust with customers and team members.

Formación

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsabilidades

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close staffing gaps.
• Monitor branch scheduling and ensure appointments are completed efficiently.
• Ensure safety standards are met and operations comply with regulations.
• Monitor and maintain inventory levels of pest/termite control and home services products.

Conocimientos

Problem solving

Leadership

Math aptitude

Communication

Rapport building

Educación

High school diploma

Licenses/certificates as required

Valid driver’s license

Descripción del empleo

Rentokil is seeking a role that oversees technician recruiting, training, and accountability to maximize staffing effectiveness and customer service quality across branches. The position emphasizes coaching, performance reviews, and proactive staffing to ensure reliable service delivery.

The role requires strong leadership, problem solving, and exceptional communication skills, with a focus on safety, regulatory compliance, and building trust with customers and team members.