Technical Writer – IT Documentation & Compliance (Hybrid)

First Citizens Bank

Raleigh (NC)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

First Citizens Bank is seeking a Technical Writer to join the Infrastructure and End-User Services team in a hybrid role. The writer will document IT procedures, maintain a central repository, and ensure regular reviews to meet corporate and regulatory standards.

The ideal candidate has strong IT documentation experience, attention to detail, and the ability to work with cross-functional teams. The role emphasizes collaboration with subject matter experts and compliance, with a focus on accuracy

Qualifications

Bachelor's Degree and 4 years of analytics, modeling, or reporting experience.
High School Diploma or GED with 8 years of analytics, modeling, or reporting experience.
Familiarity with agile methodologies is a plus.

Responsibilities

Create and maintain documentation including standards, procedures, and job aids.
Collaborate with subject matter experts, compliance officers, and stakeholders.
Ensure documentation complies with regulatory standards and internal policies.
Maintain a document repository with metadata and governance.
Conduct reviews and audits to correct errors and outdated information.
Develop documentation strategies to improve processes and efficiency.