IT Technical Writer (Hybrid)

First Citizens; Raleigh (NC); Hybrid; USD 60,000 - 90,000; Full time

Job summary

First Citizens Bank is seeking a skilled Technical Writer to join the Infrastructure and End-User Services team in a hybrid role. You will develop, update, and govern IT documentation, collaborating with SMEs and compliance to ensure accuracy and regulatory alignment.

The ideal candidate has strong writing skills, attention to detail, and experience with Word, SharePoint, and Confluence. Join a team focused on improving documentation efficiency and governance across the organization.

Qualifications

• Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting
• Excellent written and verbal communication skills.
• Detail-oriented with analytical and problem-solving abilities.

Responsibilities

• Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
• Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

Skills

Excellent communication

Detail-oriented

Independent work

Microsoft Word

SharePoint

Confluence

Education

Bachelor's degree in analytics/modeling/reporting

High School Diploma or GED

Tools

Microsoft Word

SharePoint

Confluence

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

We areseekinga skilled and detail-oriented Technical Writer to join ourInfrastructure and End-User Servicesteam. The ideal candidate will have a strong background ininformationtechnology (IT)and a proventrack recordof creating clear, concise, andaccuratedocumentation for a diverse audience.As a Technical Writer, you willbe responsible fordocumentingprocedures,maintainadocumentrepository, andensureregular document reviews as needed.The Technical Writer playsa crucial role in ensuring that our internaldocumentation meetscompany andregulatory standards.

Responsibilities & Qualifications

Duties and Responsibilities:

• Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedure s, and job aids, ensuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
• Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred Qualifications:

• Excellent written and verbal communication skills.

• Detail-oriented with demonstrated analytical and problem‑solving abilities.

• Ability to work independently and collaboratively with cross‑functional teams.

• Proficiency in document editing and publishing tools such as Microsoft Word.

• Familiarity with agile methodologies, Sharepoint and/or Confluence is a plus.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.