Technical Writer

Compunnel, Inc.; Berkeley Heights (NJ); On-site; USD 85,000 - 105,000; Full time

Job summary

A financial technology firm is seeking an experienced Technical Writer to create clear and user-friendly documentation for complex technical products. The ideal candidate will have 10–12 years of experience in the Banking, Payments, and Credit Card domains and will work with cross-functional teams to produce high-quality content tailored to diverse audiences.

Qualifications

• 10–12 years of experience in technical writing within Banking, Payments, and Credit Card domains.
• Strong command of grammar, style, and syntax.
• Ability to quickly grasp technical concepts.

Responsibilities

• Research product features and gather information.
• Write, edit, and proofread technical documentation.
• Assess user needs to adjust tone and complexity.

Skills

Excellent writing skills

Attention to detail

Analytical skills

Interpersonal and communication skills

Tools

MadCap Flare

Oxygen XML Author

MS Office Suite

Job description

We are seeking an experienced Technical Writer with strong expertise in creating clear, accurate, and user-friendly documentation for complex technical products.

The ideal candidate will have 10–12 years of experience in the Banking, Payments, and Credit Card domain, and will collaborate with cross‑functional teams to produce high‑quality content tailored to diverse audiences.

Key Responsibilities

• Research & Information Gathering: Interview product managers, study product samples, and collect data to understand product features and functionality.
• Content Creation: Write, edit, and proofread technical documentation for clarity, accuracy, and consistency.
• Audience Analysis: Assess user needs and technical knowledge to adjust tone and complexity for end‑users, technicians, or developers.
• Documentation Management: Organize information, create diagrams and charts, and manage documentation systems (e.g., CMS or wikis).
• Collaboration: Work closely with engineering, QA, and customer support teams to ensure documentation aligns with product development and user requirements.
• Review & Testing: Incorporate user feedback and test documentation for usability and accuracy.

Required Qualifications

• 10–12 years of experience in technical writing within Banking, Payments, and Credit Card domains.
• Excellent writing skills with strong command of grammar, style, and syntax.
• Ability to quickly grasp technical concepts and tools; background in computer science or engineering is a plus.
• Strong attention to detail and analytical skills for organizing complex information.
• Proficiency in documentation tools (e.g., MadCap Flare, Oxygen XML Author), CMS platforms, and MS Office Suite.
• Strong interpersonal and communication skills for effective collaboration.

Preferred Qualifications

• Experience creating API developer guides and technical documentation for financial applications.
• Familiarity with Agile development environments.

Typical Documentation Types

• User manuals and guides
• Installation and configuration instructions