Senior Technical Writer & Process Analyst

First Citizens Bank; Phoenix (AZ); Hybrid; USD 65,000 - 85,000; Full time

Job summary

First Citizens Bank is seeking a skilled Technical Writer for its Infrastructure and End-User Services team. The role blends IT documentation, governance, and regulatory compliance to support a diverse internal audience.

You will document procedures, maintain a repository, and conduct reviews to ensure accuracy and alignment with standards. The position is hybrid, with time split between a company office and other locations.

Qualifications

• Bachelor's degree with 4 years analytics/modeling/reporting experience OR GED with 8 years analytics experience
• Excellent written and verbal communication skills
• Detail-oriented with analytical and problem-solving abilities
• Ability to work independently and collaboratively with cross-functional teams
• Proficiency in document editing and publishing tools such as Microsoft Word
• Familiarity with agile methodologies, SharePoint and/or Confluence is a plus

Responsibilities

• Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
• Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

Skills

Communication

Attention to detail

Independent work

Word proficiency

Agile knowledge

SharePoint/Confluence

Education

Bachelor's degree in Analytics/Modeling/Reporting

High School Diploma or GED with 8 years analytics experience

Tools

Microsoft Word

SharePoint

Confluence

Job description

First Citizens Bank is seeking a skilled Technical Writer for its Infrastructure and End-User Services team. The role blends IT documentation, governance, and regulatory compliance to support a diverse internal audience.

You will document procedures, maintain a repository, and conduct reviews to ensure accuracy and alignment with standards. The position is hybrid, with time split between a company office and other locations.