Technical Writer

Veolia | North America; Milwaukee (WI); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Tuition reimbursement

Job summary

A leading environmental services company in the United States is seeking a Technical Writer to create user manuals and documentation for technical products. This role requires 3+ years of technical writing experience, preferably in IT infrastructure. Candidates should have excellent communication skills and be proficient with Confluence and other documentation tools. The position is hybrid, requiring three days in the office per week, offering comprehensive benefits including health insurance and tuition reimbursement.

Qualifications

• 3+ years of experience as a technical writer in IT infrastructure.
• Ability to understand and explain complex technical concepts clearly.
• Proficiency with documentation tools and software.

Responsibilities

• Produce user manuals and technical documentation.
• Research and gather information for accurate content creation.
• Review and edit documents for clarity and consistency.
• Update documentation to reflect changes in products.
• Collaborate with cross-functional teams for information gathering.

Skills

Excellent written communication skills

Strong technical knowledge

Attention to detail

Collaboration skills

Research expertise

Education

Bachelor’s degree in Technical Writing, English, Computer Science

Tools

Confluence

Google documentation tools

Lucidchart

Job description

Company Overview

Veolia North America is the top‑ranked environmental company in the United States, the largest private water operator, and a leader in hazardous waste and pollution treatment. The company offers a full spectrum of water, waste, and energy management services across North America.

Position Purpose

The Technical Writer creates clear and concise documentation for technical products or processes, translating complex information into user‑friendly content such as user manuals, installation guides, and online help systems. The role works closely with subject matter experts to gather information and ensure accuracy in writing.

Key Responsibilities

• Document Creation: Produce user manuals, installation guides, technical specifications, and other documentation to support product use.
• Content Development: Research, gather, and organize information from subject matter experts to create accurate technical documentation.
• Document Review & Editing: Review and edit technical documents for clarity, accuracy, and consistency, checking for grammar, spelling, and formatting errors.
• Document Maintenance: Update and revise existing documentation to reflect changes in products, processes, or industry standards.
• Collaboration: Work with developers, engineers, and product managers to gather information and ensure documentation meets audience needs.
• Knowledge Base Management: Organize and maintain a centralized repository or knowledge base for easy access.
• Standards & Process Improvement: Follow established documentation standards and style guides, suggest improvements, and leverage internal GPT services where possible.

Work Environment

Hybrid work environment with three days in the office required.

Qualifications

• Bachelor’s degree in Technical Writing, English, Computer Science, or related field.
• 3+ years of experience as a technical writer, preferably in IT infrastructure.
• Proven experience using Confluence for documentation management and content creation.
• Strong understanding of IT infrastructure concepts (networking, servers, cloud computing, cybersecurity).
• Excellent writing, editing, and proofreading skills.
• Ability to understand complex technical concepts and explain them clearly.
• Proficiency with documentation tools and software; Google preferred.
• Experience creating visual aids and diagrams using tools such as Lucidchart.

Knowledge, Skills & Abilities

• Excellent written communication skills.
• Strong technical knowledge and quick grasp of technical information.
• Research and information gathering expertise.
• Attention to detail for accuracy and consistency.
• Collaboration skills with cross‑functional teams.
• Editing and proofreading skills for clarity.
• User‑focused mindset understanding audience needs.
• Time management skills to meet deadlines.

Benefits

Veolia offers paid time off, health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering, a 401(k) plan, and more.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.