Hybrid IT Technical Writer — Clear, Compliant Documentation

First Citizens; Raleigh (NC); Hybrid; USD 60,000 - 90,000; Full time

Job summary

First Citizens Bank is seeking a skilled Technical Writer to join the Infrastructure and End-User Services team in a hybrid role. You will develop, update, and govern IT documentation, collaborating with SMEs and compliance to ensure accuracy and regulatory alignment.

The ideal candidate has strong writing skills, attention to detail, and experience with Word, SharePoint, and Confluence. Join a team focused on improving documentation efficiency and governance across the organization.

Qualifications

• Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting
• Excellent written and verbal communication skills.
• Detail-oriented with analytical and problem-solving abilities.

Responsibilities

• Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
• Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

Skills

Excellent communication

Detail-oriented

Independent work

Microsoft Word

SharePoint

Confluence

Education

Bachelor's degree in analytics/modeling/reporting

High School Diploma or GED

Tools

Microsoft Word

SharePoint

Confluence

Job description

First Citizens Bank is seeking a skilled Technical Writer to join the Infrastructure and End-User Services team in a hybrid role. You will develop, update, and govern IT documentation, collaborating with SMEs and compliance to ensure accuracy and regulatory alignment.

The ideal candidate has strong writing skills, attention to detail, and experience with Word, SharePoint, and Confluence. Join a team focused on improving documentation efficiency and governance across the organization.