Business Analyst III

First Citizens Bank; Raleigh (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

First Citizens Bank is seeking a Technical Writer to join the Infrastructure and End-User Services team in a hybrid role. The writer will document IT procedures, maintain a central repository, and ensure regular reviews to meet corporate and regulatory standards.

The ideal candidate has strong IT documentation experience, attention to detail, and the ability to work with cross-functional teams. The role emphasizes collaboration with subject matter experts and compliance, with a focus on accuracy

Qualifications

• Bachelor's Degree and 4 years of analytics, modeling, or reporting experience.
• High School Diploma or GED with 8 years of analytics, modeling, or reporting experience.
• Familiarity with agile methodologies is a plus.

Responsibilities

• Create and maintain documentation including standards, procedures, and job aids.
• Collaborate with subject matter experts, compliance officers, and stakeholders.
• Ensure documentation complies with regulatory standards and internal policies.
• Maintain a document repository with metadata and governance.
• Conduct reviews and audits to correct errors and outdated information.
• Develop documentation strategies to improve processes and efficiency.

Skills

Written communication

Detail-oriented

Independent work

Microsoft Word

SharePoint & Confluence

Education

Bachelor's degree in Analytics/Modeling/Reporting

High School Diploma or GED with 8 years of analytics experience

Tools

SharePoint

Confluence

Microsoft Word

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. We are seeking a skilled and detail-oriented Technical Writer to join our Infrastructure and End-User Services team. The ideal candidate will have a strong background in information technology (IT) and a proven track record of creating clear, concise, and accurate documentation for a diverse audience. As a Technical Writer, you will be responsible for documenting procedures, maintaining a document repository, and ensuring regular document reviews as needed. The Technical Writer plays a crucial role in ensuring that our internal documentation meets company and regulatory standards.

Responsibilities

• Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
• Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness.

Qualifications

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred Qualifications

• Excellent written and verbal communication skills.
• Detail-oriented with demonstrated analytical and problem-solving abilities.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in document editing and publishing tools such as Microsoft Word.
• Familiarity with agile methodologies, SharePoint and/or Confluence is a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.