Technical Writer

Infosys; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Technical Writer to join their Banking practice group. In this pivotal role, you will develop modern documentation and user assistance resources that empower users from novice to expert. Collaborating with product management, engineering, and marketing teams, you will ensure that documentation not only describes product functionalities but also enhances user adoption. This full-time position offers the opportunity to make a significant impact in the financial services sector, helping to shape the user experience and drive customer success.

Qualifications

• 3+ years of experience in IT, banking, and financial services as a Technical Writer.
• Strong written and verbal communication skills are essential.
• Ability to communicate product nuts and bolts cross-departmentally.

Responsibilities

• Create and build modern documentation and user assistance infrastructure.
• Work closely with engineering and product marketing to enhance user resources.

Skills

Technical Writing

Communication Skills

Cross-departmental Collaboration

Documentation Creation

Education

Bachelor’s degree or foreign equivalent

3+ years of progressive experience

Job description

Infosys is seeking a Technical Writer for the Banking practice group. As a Technical Writer, you will help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product management team working closely with engineering, product marketing, and customer enablement to create resources that don’t just document what the product does but accelerate a user from novice to power user. Customer performance is critical to RBC US Cash Management, and the tools you will build will create a powerful impact on adoption.

Required Qualifications

1. Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
2. At least 3+ years of experience in Information Technology, banking, and financial services domain as a Technical Writer.
3. Strong written and verbal communications and experience working with content in multiple mediums.
4. Experience working cross-departmentally to communicate the nuts and bolts of a product.
5. Strong experience owning an end-to-end documentation creation process.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Writing/Editing

Industries

Financial Services and Banking