Technical Support Specialist - Store Rollouts

Apex Systems; Lincoln (RI); On-site; USD 40,000 - 50,000; Full time

Job summary

A staffing and services firm in Rhode Island is seeking a Technical Support Representative to provide first level technical support for store locations and assist with troubleshooting issues. Ideal candidates possess strong communication skills and experience in customer service, particularly in a call center environment. Additionally, candidates should have basic computer troubleshooting abilities. This role offers a chance to engage in multiple projects while supporting technicians on-site.

Qualifications

• Must possess clear and accurate communication skills both verbally and written.
• Customer Service/Technical Support experience in a Call Center environment is a MUST.
• Working knowledge of computer hardware a plus but not a requirement.

Responsibilities

• Provide call center based technical support to store locations, vendors and staff.
• Serve as first level support for troubleshooting of issues encountered in store rollouts.
• Assist with remote equipment troubleshooting and ensure process adherence.

Skills

Clear communication skills

Basic computer troubleshooting

Problem-solving skills

Ability to work independently

Customer Service experience

Tools

Word

Excel

Outlook

Job description

A staffing and services firm in Rhode Island is seeking a Technical Support Representative to provide first level technical support for store locations and assist with troubleshooting issues. Ideal candidates possess strong communication skills and experience in customer service, particularly in a call center environment. Additionally, candidates should have basic computer troubleshooting abilities. This role offers a chance to engage in multiple projects while supporting technicians on-site.