Remote Technical Support Specialist for Store Networks

Compunnel, Inc.; Kentucky; Remote; USD 40,000 - 60,000; Full time

Job summary

A technology solutions company is seeking a Technical Support Specialist to provide remote assistance for hardware, software, and store networks. This role involves troubleshooting issues, managing support tickets, and ensuring optimal performance of store systems. Ideal candidates should possess an associate degree in Computer Networking and have strong verbal communication skills. Availability for varied shifts is necessary, and familiarity with non-standard equipment is preferred.

Qualifications

• Associate degree in Computer Networking or equivalent experience (2 years).
• Specialized training in network communication, PC architecture, and application support.
• Strong understanding of store networks and wireless communication.

Responsibilities

• Provide remote technical support for hardware, software, and store networks.
• Manage simultaneous connections to multiple stores and prioritize repairs.
• Monitor network performance and diagnose packet loss issues.

Skills

Troubleshooting skills

Strong verbal communication

Ability to manage multiple connections

Problem-solving skills

Education

Associate degree in Computer Networking

Tools

Remote tools

Cloud technology

Job description

A technology solutions company is seeking a Technical Support Specialist to provide remote assistance for hardware, software, and store networks. This role involves troubleshooting issues, managing support tickets, and ensuring optimal performance of store systems. Ideal candidates should possess an associate degree in Computer Networking and have strong verbal communication skills. Availability for varied shifts is necessary, and familiarity with non-standard equipment is preferred.