Frontline IT Support Technician — Customer-Focused Solutions

Envisionsuccess; Pawtucket (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology success partner in Pawtucket, Rhode Island, is seeking an individual who excels in customer service and technical support. The successful candidate will address clients' issues and provide solutions, ensuring high-quality service. Essential skills include strong troubleshooting abilities and experience in help desk roles. Preference is given to candidates with knowledge of various operating systems and networking technologies. The role offers a collaborative work environment aimed at fostering innovation and client satisfaction.

Qualifications

• 2+ years providing help desk or hands-on technical support.
• Experience with registry cleaners, virus and spyware removal.
• Ability to show examples of good customer service.

Responsibilities

• Provide exceptional customer service.
• Serve as an administrator for technologies.
• Communicate potential ticket resolutions to clients.

Skills

Excellent communication skills

Customer service skills

Troubleshooting skills

Tools

Sonicwall

MS server operating systems

Mac OS

iOS

Android

Virtualization

Backup applications (Symantec, Mozy, Veeam)

Job description

A technology success partner in Pawtucket, Rhode Island, is seeking an individual who excels in customer service and technical support. The successful candidate will address clients' issues and provide solutions, ensuring high-quality service. Essential skills include strong troubleshooting abilities and experience in help desk roles. Preference is given to candidates with knowledge of various operating systems and networking technologies. The role offers a collaborative work environment aimed at fostering innovation and client satisfaction.