POS Technical Support Specialist — 24/7 Live Troubleshooting

Apex Systems; North Smithfield (RI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading IT staffing firm is seeking an entry-level technical support representative to assist CVS store employees. The role involves troubleshooting and resolving issues related to Point of Sale systems and maintaining customer service excellence. Candidates should have strong communication skills, a high school diploma or GED, and at least 6 months of related work experience. Knowledge of Excel and Access is beneficial. The position offers a flexible work environment that may require availability 24/7.

Qualifications

• Minimum of 6 months related work experience in technical or customer service.
• Demonstrated analytical, problem solving, and interpersonal skills.
• Ability to work in a flexible 24/7 environment.

Responsibilities

• Resolve customer inquiries efficiently using provided tools.
• Troubleshoot, diagnose, and resolve problems for CVS store employees.
• Document problems accurately in support tools.

Skills

Analytical skills

Problem solving

Customer Service

PC skills

Verbal communication

Listening skills

Writing skills

Education

High School Diploma or GED

Associate or Technical degree

Tools

Excel

Access

Job description

A leading IT staffing firm is seeking an entry-level technical support representative to assist CVS store employees. The role involves troubleshooting and resolving issues related to Point of Sale systems and maintaining customer service excellence. Candidates should have strong communication skills, a high school diploma or GED, and at least 6 months of related work experience. Knowledge of Excel and Access is beneficial. The position offers a flexible work environment that may require availability 24/7.