Application Technical Specialist I

SGS Consulting; Providence (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

SGS Consulting in Providence, RI, seeks a hands-on IT rollout support specialist to join our onsite team. You will communicate with vendors and field technicians, provide first-level hardware troubleshooting, and help ensure successful technology deployments in retail environments.

Onsite shifts may vary, with multiple projects running concurrently. A HS diploma and clear communication skills are required; experience with Outlook, Word, Excel is a plus.

Qualifications

• General IT hardware or technical rollout support experience considered.
• Must have strong verbal and written communication skills.
• Basic troubleshooting and problem-solving ability required.
• Experience with Microsoft Outlook, Word and Excel preferred.
• Minimum 1 year of relevant work experience.
• High School Diploma or GED required; IT-related education/experience preferred.

Responsibilities

• Take and make calls to vendors, contractors, and field technicians implementing technology in retail stores.
• Provide first-level troubleshooting support for hardware implementations and project issues.
• Update tracking applications and perform system validations during and after calls.
• Provide updates via email and Excel when not handling live calls.
• Handle multiple ongoing technical rollout projects simultaneously.
• Adapt to changing shift times based on project schedules, including evenings and different time zones.
• Attend paid onsite training (5 days) with shifts 8 AM–8 PM.
• Use project handbooks and access necessary systems after training.

Skills

IT hardware rollout experience

Strong verbal and written communicate

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Responsibilities:

• Take and make calls to vendors, contractors, and field technicians implementing technology in retail stores (not a consumer call center).
• Provide first-level troubleshooting support for hardware implementations and project execution issues.
• Update tracking applications and perform system validations during and after calls.
• Provide updates via email and Excel when not handling live calls.
• Handle multiple ongoing technical rollout projects simultaneously.
• Flexibly adapt to changing shift times based on project schedules (including evening, night, and different time zones).
• Attend 5 days of paid onsite training (shifts vary between 8 AM – 8 PM).
• Use provided project handbooks and access necessary systems after training.

Skills:

• Willing to consider candidates with general IT hardware or technical rollout support experience.
• Must possess strong verbal and written communication skills.
• Requires basic troubleshooting and problem-solving ability.
• Working knowledge of Microsoft Outlook, Word, and Excel preferred.
• IT hardware installation experience is preferred but not mandatory.
• Minimum of 1-year relevant work experience.
• Minimum educational requirement: High School Diploma or GED.

Education/Experience:

• Job is on-site: Onsite RI – What is your location?
• Job is 4 to 5 days in the office.
• Will you be able to work onsite?
• Can you work multiple projects simultaneously?
• Are you willing to move around shift times with projects?
• High School Diploma or GED required (some IT-related education or experience preferred)