Call Center Representative

Apex Systems; Lincoln (RI); On-site; USD 40,000 - 50,000; Full time

Job summary

A staffing and services firm in Rhode Island is seeking a Technical Support Representative to provide first level technical support for store locations and assist with troubleshooting issues. Ideal candidates possess strong communication skills and experience in customer service, particularly in a call center environment. Additionally, candidates should have basic computer troubleshooting abilities. This role offers a chance to engage in multiple projects while supporting technicians on-site.

Qualifications

• Must possess clear and accurate communication skills both verbally and written.
• Customer Service/Technical Support experience in a Call Center environment is a MUST.
• Working knowledge of computer hardware a plus but not a requirement.

Responsibilities

• Provide call center based technical support to store locations, vendors and staff.
• Serve as first level support for troubleshooting of issues encountered in store rollouts.
• Assist with remote equipment troubleshooting and ensure process adherence.

Skills

Clear communication skills

Basic computer troubleshooting

Problem-solving skills

Ability to work independently

Customer Service experience

Tools

Word

Excel

Outlook

Job description

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs

Job Description

Description: Technical Support Representative

Position Summary: Support Technicians provide technical support at the first stage level and assists other team members as necessary.

Responsibilities

• Duties: Provide call center based technical support to store locations, vendors and staff.
• Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS/RX hardware and Telephony.
• Assist with remote equipment troubleshooting and ensure process adherence.
• Data entry regarding resolution of issues and technicians progress while technicians are completing work within the store.
• Support Technicians may be assigned multiple projects simultaneous.

Qualifications

• Experience: Must possess clear and accurate communication skills both verbally and written.
• Must have basic computer troubleshooting skills and problem-solving skills.
• Working knowledge of Word, Excel and Outlook a plus but not a requirement.
• Must be able to work independently and as part of a team.
• Technical installation experience a plus but not a requirement.
• Working knowledge of computer hardware a plus but not a requirement.
• Customer Service/Technical Support experience in a Call Center environment is a MUST.

Additional Information

Apply Now and look for Ron Autor!!

All your information will be kept confidential according to EEO guidelines.