ROC Support Technician - 1st-Line Store Tech, Mon-Fri

PSG Global Solutions; Lincoln (RI); On-site; USD 17,908; Full time

Job summary

A staffing firm seeks a ROC Support Technician in Lincoln, Rhode Island, to provide first-level technical support. The role requires a high school diploma and at least one year of experience. Ideal candidates must have strong troubleshooting skills and excellent communication abilities. Responsibilities include assisting store locations with technical issues and maintaining project updates. This role offers a pay rate of $13.00 per hour and a schedule of 5:00 AM - 10:00 PM, Mon-Fri.

Qualifications

• Minimum of 1 year work experience needed.
• Must have strong troubleshooting and diagnostic skills.
• Clear and tactful communication skills required.

Responsibilities

• Provide call center based technical support.
• Troubleshoot issues encountered in stores.
• Update database regarding resolution of issues.

Skills

Troubleshooting skills

Communication skills

Problem-solving skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

A staffing firm seeks a ROC Support Technician in Lincoln, Rhode Island, to provide first-level technical support. The role requires a high school diploma and at least one year of experience. Ideal candidates must have strong troubleshooting skills and excellent communication abilities. Responsibilities include assisting store locations with technical issues and maintaining project updates. This role offers a pay rate of $13.00 per hour and a schedule of 5:00 AM - 10:00 PM, Mon-Fri.