Onsite IT Hardware Rollout Specialist

SGS Consulting; Providence (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

SGS Consulting in Providence, RI, seeks a hands-on IT rollout support specialist to join our onsite team. You will communicate with vendors and field technicians, provide first-level hardware troubleshooting, and help ensure successful technology deployments in retail environments.

Onsite shifts may vary, with multiple projects running concurrently. A HS diploma and clear communication skills are required; experience with Outlook, Word, Excel is a plus.

Qualifications

• General IT hardware or technical rollout support experience considered.
• Must have strong verbal and written communication skills.
• Basic troubleshooting and problem-solving ability required.
• Experience with Microsoft Outlook, Word and Excel preferred.
• Minimum 1 year of relevant work experience.
• High School Diploma or GED required; IT-related education/experience preferred.

Responsibilities

• Take and make calls to vendors, contractors, and field technicians implementing technology in retail stores.
• Provide first-level troubleshooting support for hardware implementations and project issues.
• Update tracking applications and perform system validations during and after calls.
• Provide updates via email and Excel when not handling live calls.
• Handle multiple ongoing technical rollout projects simultaneously.
• Adapt to changing shift times based on project schedules, including evenings and different time zones.
• Attend paid onsite training (5 days) with shifts 8 AM–8 PM.
• Use project handbooks and access necessary systems after training.

Skills

IT hardware rollout experience

Strong verbal and written communicate

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

SGS Consulting in Providence, RI, seeks a hands-on IT rollout support specialist to join our onsite team. You will communicate with vendors and field technicians, provide first-level hardware troubleshooting, and help ensure successful technology deployments in retail environments.

Onsite shifts may vary, with multiple projects running concurrently. A HS diploma and clear communication skills are required; experience with Outlook, Word, Excel is a plus.