Tier 1 Technical Support Specialist (Customer & Sales)

Phantom Staffing; Chelmsford (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing agency is seeking a Technical Support Representative I to handle tier 1 customer inquiries and support for technical issues. Responsibilities include providing support through various communication methods, ensuring customer satisfaction, and documenting complaints accurately. Ideal candidates will have a 2-year degree in electronics or biomedical fields and experience in technical support. This role emphasizes good follow-up skills and proficiency with Microsoft Office products.

Qualifications

• 2-year degree or certification in electronics or biomedical preferred.
• 2 years of technical support experience or equivalent technical capacity experience required.

Responsibilities

• Provide tier I technical support via telephone, email, and/or fax.
• Follow up on inquiries and ensure customer resolution.
• Accurate entry of customer complaints into tracking system.

Skills

Customer follow-up skills

Practical experience with Microsoft Office

Creative problem-solving skills

Attention to detail

Organization

Education

2-year degree/certificate in electronics/biomedical

2 years prior technical support experience

Job description

A staffing agency is seeking a Technical Support Representative I to handle tier 1 customer inquiries and support for technical issues. Responsibilities include providing support through various communication methods, ensuring customer satisfaction, and documenting complaints accurately. Ideal candidates will have a 2-year degree in electronics or biomedical fields and experience in technical support. This role emphasizes good follow-up skills and proficiency with Microsoft Office products.