Technical Support Specialist — SaaS & Customer Success
Smarty
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Benefits offered by this job
Job summary
Smarty is seeking a full-time Technical Support Representative in Orem, UT. You will deliver thoughtful, efficient technical assistance to customers, troubleshoot issues, and apply knowledge of our API-based products to ensure clients walk away with a positive experience.
Ideal candidates have a IT-related degree or equivalent experience, a quick learner attitude, and strong communication skills with a customer-first mindset. The role offers comprehensive benefits and a supportive team culture.
Qualifications
- Bachelor’s or Associate’s degree in IT or related field required.
- Ability to learn new technical concepts quickly.
- Strong communication skills with a customer-first mindset.
Responsibilities
- Provide thoughtful, efficient technical support to Smarty customers.
- Troubleshoot, diagnose, and resolve product and configuration questions.
- Learn and apply knowledge of API-based products.
- Communicate clearly in writing, conversation, and occasional presentations.
- Collaborate with teammates to share insights and improve processes.
Skills
Education
Job description
Smarty is seeking a full-time Technical Support Representative in Orem, UT. You will deliver thoughtful, efficient technical assistance to customers, troubleshoot issues, and apply knowledge of our API-based products to ensure clients walk away with a positive experience.
Ideal candidates have a IT-related degree or equivalent experience, a quick learner attitude, and strong communication skills with a customer-first mindset. The role offers comprehensive benefits and a supportive team culture.
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