Customer Service Rep

Tyler Technologies, Inc.; Logan (UT); On-site; USD 33,072 - 33,280; Full time

Benefits offered by this job

Health benefits

Financial wellness support

Job summary

A leading technology firm is seeking a Spanish-speaking Customer Success Agent to join their Support Team in North Logan, Utah. The ideal candidate will manage incoming calls and inquiries, identify customer needs, and build sustainable relationships through effective communication. Strong interpersonal skills, active listening, and an ability to multitask are essential. Competitive salary range is between $33,072 and $33,280 before geographic adjustments. Other benefits include health support and financial wellness initiatives.

Qualifications

• Customer support experience is preferred but not required.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems is preferred but not required.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual – Spanish speaking.

Responsibilities

• Manage incoming calls, online chats, and customer service inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate, valid, and complete information.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and file documents.
• Follow communication procedures, guidelines, and policies.

Skills

Customer support experience

Phone contact handling

Active listening

Excellent communication skills

Bilingual – Spanish speaking

Tools

CRM systems

Job description

We are seeking a Spanish‑speaking Customer Success Agent to join our Support Team. We are looking for skilled candidates with excellent interpersonal skills and the ability to troubleshoot customer service inquiries and provide timely customer feedback and support applications, among other duties.

Location

North Logan, Utah

Responsibilities

• As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Qualifications

• Customer support experience is preferred but not required.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems is preferred but not required.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual – Spanish speaking

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $33,072 and $33,280 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Benefits

Your health and well‑being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness.

Equal Opportunity Employer

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws.

Accommodation Statement

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Requisition Number

2026-8795