Solutions-Driven Tech Support Specialist

Jobsity; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Jobsity is hiring a Technical Support Specialist to support our growing client base. You will deliver high-level technical support, troubleshoot issues, and ensure timely escalation when needed.

You enjoy solving complex problems, communicate clearly, and work effectively with cross-functional teams including Product and Engineering. This role emphasizes customer advocacy and continuous improvement of support processes.

Qualifications

• 0–2 years of B2B software customer support experience.
• Ability to evaluate, troubleshoot, and triage customer issues.
• Strong communication and teamwork skills.

Responsibilities

• Resolve customer inquiries in a timely, accurate manner.
• Triage and de-escalate inbound support requests.
• Troubleshoot client platform and technology.
• Collaborate with Support, Customer Success, Product, and Engineering on escalations.
• Maintain detailed support documentation for internal and external use.
• Help develop best practices and peer training.

Skills

Troubleshooting

Communication

Documentation

Cross-functional

Customer advocacy

Team player

Job description

Jobsity is hiring a Technical Support Specialist to support our growing client base. You will deliver high-level technical support, troubleshoot issues, and ensure timely escalation when needed.

You enjoy solving complex problems, communicate clearly, and work effectively with cross-functional teams including Product and Engineering. This role emphasizes customer advocacy and continuous improvement of support processes.