Technical Support Specialist — Paid Training & Growth

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Job summary

MCI Careers is seeking a Technical Support Representative in Wichita, Kansas. This entry-level position involves managing customer interactions, troubleshooting issues, and providing exceptional service.

Candidates will receive extensive training and should possess strong communication skills, be reliable, and thrive in a fast-paced environment. The role offers various benefits including paid time off, health insurance, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite required.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Ensure first call resolution through problem solving.
• Accurately document and process customer claims.
• Attend meetings and training to stay up-to-date on changes.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is seeking a Technical Support Representative in Wichita, Kansas. This entry-level position involves managing customer interactions, troubleshooting issues, and providing exceptional service.

Candidates will receive extensive training and should possess strong communication skills, be reliable, and thrive in a fast-paced environment. The role offers various benefits including paid time off, health insurance, and opportunities for career growth.