Customer Support Specialist - Remote/Hybrid Path to Growth

MCI; Wichita (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive training

Career progression opportunities

Collaborative team environment

Job summary

MCI is recruiting Customer Service Representatives in Wichita, KS, who will provide exceptional support across a range of customer inquiries including technical support and back-office functions. This role offers comprehensive training and a pathway to career advancement.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment. MCI is committed to a diverse and equal-opportunity workplace.

Qualifications

• Must be at least 18 years of age.
• Ability to type accurately at a minimum of 20 words per minute.
• Reliable wired high-speed internet connection.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous manner.
• Troubleshoot basic technical issues for customers.
• Process customer requests and maintain detailed documentation.

Skills

Excellent verbal and written communication skills

Proficiency with Microsoft Office Suite

Strong analytical and problem-solving abilities

Customer-focused attitude

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

MCI is recruiting Customer Service Representatives in Wichita, KS, who will provide exceptional support across a range of customer inquiries including technical support and back-office functions. This role offers comprehensive training and a pathway to career advancement.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment. MCI is committed to a diverse and equal-opportunity workplace.