Technical Support Agent - Paid Training & Career Growth

MCI; Wichita (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Career growth opportunities

Paid training

Job summary

MCI in Wichita, KS, is seeking a Technical Support Agent for a full-time role. The successful candidate will manage phone interactions with customers, troubleshoot account issues, and provide customer service. This entry-level position includes paid training and no prior contact center experience is necessary.

The ideal candidate will possess excellent communication skills and a customer-oriented mindset. Benefits include health coverage, paid time off, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Ensure first call resolution through effective problem solving.
• Accurately document and process customer claims.

Skills

Customer service orientation

Communication skills

Problem-solving

Multi-tasking

Basic Microsoft Office skills

Ability to evaluate and troubleshoot

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI in Wichita, KS, is seeking a Technical Support Agent for a full-time role. The successful candidate will manage phone interactions with customers, troubleshoot account issues, and provide customer service. This entry-level position includes paid training and no prior contact center experience is necessary.

The ideal candidate will possess excellent communication skills and a customer-oriented mindset. Benefits include health coverage, paid time off, and career growth opportunities.