Technical Support Specialist - Growth Opportunities

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision coverage

Career growth opportunities

Paid training

Job summary

MCI in Wichita, Kansas is looking for a Customer Service Representative to support both commercial and public sector clients. The role involves handling inbound inquiries, assisting customers with product questions, and troubleshooting basic technical issues while representing renowned brand partners.

Qualified candidates must be at least 18 years old, possess a high school diploma, and demonstrate excellent communication as well as organizational skills. A familiarity with Microsoft Office and strong problem-solving abilities are essential.

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Strong aptitude for conflict resolution, problem solving, and negotiation.

Responsibilities

• Listen to and resolve customer issues efficiently.
• Utilize systems and technology to complete account management tasks.
• Analyze and troubleshoot products and processes during customer interactions.
• Ensure first‑call resolution through problem solving.

Skills

Organizational skills

Written communication

Oral communication

Troubleshooting

Microsoft Office Suite

Conflict resolution

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Job description

MCI in Wichita, Kansas is looking for a Customer Service Representative to support both commercial and public sector clients. The role involves handling inbound inquiries, assisting customers with product questions, and troubleshooting basic technical issues while representing renowned brand partners.

Qualified candidates must be at least 18 years old, possess a high school diploma, and demonstrate excellent communication as well as organizational skills. A familiarity with Microsoft Office and strong problem-solving abilities are essential.