Inbound Tech Support Specialist - Paid Training

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Job summary

MCI is seeking entry-level Technical Support Representatives in Wichita, KS. Your role will involve troubleshooting customer issues and providing general support through inbound phone interactions. The position includes on-the-job paid training, with no prior contact center experience required. Candidates should be reliable and have excellent communication skills, with opportunities for growth and advancement.

The role includes perks such as paid time off, health benefits after 60 days, and a fun, engaging work environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words per minute).
• Basic understanding of the Windows operating system.
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first-call resolution through problem solving.
• Accurately document and process customer claims.

Skills

Excellent communication skills

Basic knowledge of Microsoft Office Suite

Ability to troubleshoot and resolve conflicts

Customer service oriented

Strong team orientation

Education

High school diploma or equivalent

Job description

MCI is seeking entry-level Technical Support Representatives in Wichita, KS. Your role will involve troubleshooting customer issues and providing general support through inbound phone interactions. The position includes on-the-job paid training, with no prior contact center experience required. Candidates should be reliable and have excellent communication skills, with opportunities for growth and advancement.

The role includes perks such as paid time off, health benefits after 60 days, and a fun, engaging work environment.