Technical Support Specialist — Paid Training & Growth

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 60 days

Incentives and rewards

Career growth opportunities

Job summary

MCI Careers is looking for a Technical Support Representative in Las Cruces, NM. This entry-level position involves troubleshooting account issues, delivering customer service, and up-selling products. Candidates will receive paid training and should possess strong communication and problem-solving skills.

Responsibilities include managing incoming and outgoing customer interactions, ensuring prompt issue resolution, and documenting claims accurately. MCI offers various benefits, including paid time off and health coverage.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Ensure first call resolution through effective call handling.
• Accurately document and process customer claims.

Skills

Excellent communication skills

Customer service oriented

Problem-solving skills

Basic knowledge of Microsoft Office

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is looking for a Technical Support Representative in Las Cruces, NM. This entry-level position involves troubleshooting account issues, delivering customer service, and up-selling products. Candidates will receive paid training and should possess strong communication and problem-solving skills.

Responsibilities include managing incoming and outgoing customer interactions, ensuring prompt issue resolution, and documenting claims accurately. MCI offers various benefits, including paid time off and health coverage.