Phone Sales & Customer Care Specialist

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Performance Incentives

Career Growth Opportunities

Job summary

MCI Careers in Las Cruces, NM is seeking energetic Customer Service Representatives to support customer service, technical support, and sales interactions. This full-time role focuses on resolving customer issues and ensuring satisfaction.

Candidates should possess strong communication skills, the ability to work in a fast-paced environment, and basic computer proficiency. Comprehensive training, competitive compensation, and benefits packages are offered.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.
• Wired, high-speed internet connection (20Mbps+).
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely manner.
• Listen to customers and resolve their issues.
• Follow all required scripts, policies, and procedures.
• Attend meetings and training to stay up to date.

Skills

Customer service orientation

Organizational skills

Communication skills

Problem solving skills

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers in Las Cruces, NM is seeking energetic Customer Service Representatives to support customer service, technical support, and sales interactions. This full-time role focuses on resolving customer issues and ensuring satisfaction.

Candidates should possess strong communication skills, the ability to work in a fast-paced environment, and basic computer proficiency. Comprehensive training, competitive compensation, and benefits packages are offered.