Customer Care & Tech Support Specialist

MCI; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Job summary

MCI in Las Cruces is seeking a full-time Customer Service Representative to support customer service, technical support, and sales interactions. You will handle inbound inquiries and troubleshoot issues while maintaining a professional demeanor.

The ideal candidate will have strong communication skills and experience in customer service roles. Benefits include health coverage and paid time off after 60 days.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.
• Have a wired, high-speed internet connection with download speed above 20Mbps.
• Reliable with regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts courteously.
• Listen to customers and resolve their issues.
• Research systems to find information and coordinate with other departments.
• Utilize systems to complete account management tasks.
• Document and process customer claims accurately.

Skills

Customer service orientation

Conflict resolution

Organizational skills

Written communication

Oral communication

Basic Microsoft Office Suite knowledge

Typing (20+ WPM)

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

MCI in Las Cruces is seeking a full-time Customer Service Representative to support customer service, technical support, and sales interactions. You will handle inbound inquiries and troubleshoot issues while maintaining a professional demeanor.

The ideal candidate will have strong communication skills and experience in customer service roles. Benefits include health coverage and paid time off after 60 days.