Tech Support & Customer Care Specialist — Paid Training

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers is seeking a Tech Support Representative in Las Cruces, NM. This entry-level position involves handling inbound phone interactions with customers, troubleshooting account issues, and providing excellent customer service. You'll benefit from on-the-job paid training and work with recognizable brands.

The ideal candidate is highly motivated and customer-oriented, possessing strong communication skills and reliability. Opportunities for career growth and various benefits are included in the role.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Strong interpersonal skills and the ability to build relationships.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem-solving and effective call handling.
• Research systems to find missing information as applicable.
• Utilize knowledge base and training to accurately answer customer questions.
• Escalate customer issues to the appropriate staff and managerial for resolution.

Skills

Customer service orientation

Excellent communication skills

Problem-solving

Ability to multi-task

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is seeking a Tech Support Representative in Las Cruces, NM. This entry-level position involves handling inbound phone interactions with customers, troubleshooting account issues, and providing excellent customer service. You'll benefit from on-the-job paid training and work with recognizable brands.

The ideal candidate is highly motivated and customer-oriented, possessing strong communication skills and reliability. Opportunities for career growth and various benefits are included in the role.