CX & Tech Support Specialist

MCI; Las Cruces (NM); Hybrid; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking enthusiastic Customer Service Representatives in Las Cruces, NM to provide support for inbound customer service, technical support, and account management programs. The role involves answering questions, resolving issues, and troubleshooting basic technical concerns to ensure a positive customer experience.

Ideal candidates are motivated, reliable, and able to work both independently and as part of a team.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Familiarity with Microsoft Office Suite.
• Strong customer service and problem-solving abilities.
• Ability to work independently and collaboratively.
• Reliable with excellent attendance.

Responsibilities

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem-solving.
• Troubleshoot basic technical and account-related issues.
• Process customer requests and maintain accurate account records.
• Utilize company systems to document customer interactions.
• Follow client procedures, compliance requirements, and quality standards.
• Escalate complex customer concerns when necessary.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Skills

Excellent communication

Interpersonal skills

Basic computer

20 wpm typing

Customer service

Independent & collaborative

Reliable attendance

18+ years old

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking enthusiastic Customer Service Representatives in Las Cruces, NM to provide support for inbound customer service, technical support, and account management programs. The role involves answering questions, resolving issues, and troubleshooting basic technical concerns to ensure a positive customer experience.

Ideal candidates are motivated, reliable, and able to work both independently and as part of a team.