Technical Support Specialist – CX & Tech Help

MCI; Tyler (KS); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Job summary

MCI is seeking a motivated Technical Support Representative in Las Cruces, NM to be the first point of contact for customers nationwide. You will resolve technical issues, promote products, and enhance the overall customer experience.

A calm, customer-first mindset and strong problem-solving abilities are essential as you work across systems and teams. Ideal candidates should demonstrate high school completion, solid communication and typing skills, and familiarity with Microsoft Office and

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of at least 20 words per minute.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with the Windows operating system.
• Dependability and punctuality.
• Strong problem-solving and troubleshooting abilities.
• A calm, empathetic, and customer-first mindset.
• Ability to multitask, stay organized, and work independently.
• A collaborative spirit and a passion for helping others.
• Comfort working in a fast-paced, evolving environment.

Responsibilities

• Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner.
• Resolving technical issues efficiently, aiming for first-contact resolution.
• Researching and retrieving information across systems to address customer concerns.
• Collaborating with other departments to resolve complex issues.
• Accurately documenting customer interactions and claims in internal systems.
• Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures.
• Protecting customer privacy and handling confidential information responsibly.
• Escalating unresolved issues to appropriate personnel when necessary.
• Participating in ongoing training and team meetings to stay current on systems, products, and procedures.
• Maintaining consistent attendance and adhering to your work schedule.

Skills

Communication skills

Typing speed 20 wpm

Microsoft Office

Windows OS

Dependability

Punctuality

Problem solving

Multitasking

Team-oriented

Customer-first mindset

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a motivated Technical Support Representative in Las Cruces, NM to be the first point of contact for customers nationwide. You will resolve technical issues, promote products, and enhance the overall customer experience.

A calm, customer-first mindset and strong problem-solving abilities are essential as you work across systems and teams. Ideal candidates should demonstrate high school completion, solid communication and typing skills, and familiarity with Microsoft Office and