Tech Support Specialist – Fast-Growth CX & Training

MCI Careers; Las Cruces (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers in Las Cruces is seeking a Tech Support Representative to manage inbound phone support, resolving issues and enhancing customer satisfaction. The role requires effective communication and reliability, along with a commitment to learning on the job.

Ideal candidates should possess strong organizational and communication skills, a high school diploma, and the ability to thrive in a fast-paced environment. MCI offers competitive compensation and a variety of benefits, making it a great place to grow your career.

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handling inbound customer service calls.
• Understanding customers' needs and resolving technical inquiries.
• Becoming a brand ambassador and representing our partner.

Skills

Excellent organizational skills

Strong communication skills

Conflict resolution

Problem solving

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers in Las Cruces is seeking a Tech Support Representative to manage inbound phone support, resolving issues and enhancing customer satisfaction. The role requires effective communication and reliability, along with a commitment to learning on the job.

Ideal candidates should possess strong organizational and communication skills, a high school diploma, and the ability to thrive in a fast-paced environment. MCI offers competitive compensation and a variety of benefits, making it a great place to grow your career.