Customer Support Specialist (Inbound, Tech Help & Growth)

MCI; Las Cruces (NM); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI in Las Cruces, NM, seeks a Customer Service Representative to support inbound inquiries for both commercial and public sector clients. The role involves troubleshooting issues, assisting with product inquiries, and leveraging advanced training for professional growth. Ideal candidates are motivated and possess excellent communication skills.

This position offers various advancement opportunities within the company, along with a competitive compensation package, health benefits, and a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.
• Have a wired, high-speed internet connection.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology for account management tasks.
• Recognize sales opportunities and apply sales skills.
• Explain and position products and processes to customers.

Skills

Customer service orientation

Excellent communication skills

Conflict resolution

Data entry skills

Basic knowledge of Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Outlook

Job description

MCI in Las Cruces, NM, seeks a Customer Service Representative to support inbound inquiries for both commercial and public sector clients. The role involves troubleshooting issues, assisting with product inquiries, and leveraging advanced training for professional growth. Ideal candidates are motivated and possess excellent communication skills.

This position offers various advancement opportunities within the company, along with a competitive compensation package, health benefits, and a supportive work environment.