Technical Support Specialist Installations

Paxton Access Ltd; Greenville (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Healthcare plans

Employee assistance scheme

401(k) with employer matching

144 hours PTO annually

Social events throughout the year

Onsite mini-gym

Job summary

A leading technology firm in Greenville is seeking a Technical Customer Service Representative to provide expert product support to customers. In this role, you'll troubleshoot installation issues and assist with sales or returns. The ideal candidate is enthusiastic about technology and has some experience in customer service. This role offers health benefits, a 401(k), and a supportive work environment with a variety of social events throughout the year.

Qualifications

• Experience in a phone‑based or customer service role preferred.
• Natural flair for technical systems and tools is an advantage.

Responsibilities

• Provide accurate technical support to customers via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot and resolve installation issues efficiently.
• Collaborate with teams to trial new products or features.

Skills

Technical systems understanding

Customer service experience

Enthusiasm for new technologies

Job description

A leading technology firm in Greenville is seeking a Technical Customer Service Representative to provide expert product support to customers. In this role, you'll troubleshoot installation issues and assist with sales or returns. The ideal candidate is enthusiastic about technology and has some experience in customer service. This role offers health benefits, a 401(k), and a supportive work environment with a variety of social events throughout the year.