On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Greenville (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading technology service provider is seeking a Dynamic PC Support technician in Greenville, SC. The role involves providing customer support for client equipment, performing troubleshooting for desktops and laptops, and ensuring timely service delivery. Ideal candidates have a technical certification and some customer service experience. Responsibilities include meeting service levels, managing inventory, and adhering to safety guidelines. Strong communication skills and the ability to lift equipment are required.

Qualifications

• 0-2 years of relevant experience in a customer service role preferred.
• Maintain required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Deliver all service calls assigned within established service levels.
• Complete administrative tasks associated with each call.
• Ensure asset control and prompt turnaround of parts.

Skills

Communication regarding technical issues

Ability to drive to client locations

Ability to lift and move equipment up to 50 lbs

Basic repair toolkit ownership

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A leading technology service provider is seeking a Dynamic PC Support technician in Greenville, SC. The role involves providing customer support for client equipment, performing troubleshooting for desktops and laptops, and ensuring timely service delivery. Ideal candidates have a technical certification and some customer service experience. Responsibilities include meeting service levels, managing inventory, and adhering to safety guidelines. Strong communication skills and the ability to lift equipment are required.