Customer Experience Specialist - Service & Support

Service Pros Installation Group, INC; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Service Pros Installation Group, INC is seeking a Customer Care Specialist in Charlotte, NC. The role involves handling inquiries via phone, email, and chat, documenting interactions, and updating records in SPOT to ensure customer satisfaction after installation.

Strong English communication and basic computer skills are required. The position is hourly and non-exempt, with expectations to provide excellent service and support to customers and coworkers across service areas.

Qualifications

• High school diploma or GED required; 1–2 years of related customer service experience preferred.
• Ability to read and interpret instructions, write letters, and prepare documents.
• Proficient in basic algebra and geometric calculations.
• Demonstrated problem-solving and critical thinking skills.
• Strong English written and oral communication abilities.
• Proficient computer skills: databases, spreadsheets, email, and word processing.

Responsibilities

• Handle customer inquiries and complaints with professionalism; escalate when needed.
• Answer, document, and resolve calls from the SPIG Customer Service Line.
• Input all data into SPOT to update records.
• Contact customers to review warranty information and conduct satisfaction surveys after installation.
• Perform other duties as assigned by the Customer Care Supervisor.

Skills

Customer Service

Verbal Communication

Written Communication

Data Entry

Problem Solving

Education

High School Diploma or GED

Tools

SPOT System

MS Office

Job description

Service Pros Installation Group, INC is seeking a Customer Care Specialist in Charlotte, NC. The role involves handling inquiries via phone, email, and chat, documenting interactions, and updating records in SPOT to ensure customer satisfaction after installation.

Strong English communication and basic computer skills are required. The position is hourly and non-exempt, with expectations to provide excellent service and support to customers and coworkers across service areas.