Technical Customer Support Specialist

Paxton Access Ltd; Greenville (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Healthcare plans

401(k) with employer matching

PTO accrual

Social events throughout the year

Modern office environment

Job summary

A leading technology company is seeking a Technical Customer Service Representative in Greenville, SC. In this entry-level role, you will provide technical support to customers and installers, troubleshoot installation issues, and collaborate on new product features. If you have a passion for technology and customer service, we encourage you to apply regardless of your experience. Benefits include flexible healthcare plans, a supportive work environment, and opportunities for career progression.

Qualifications

• Preferred experience in a phone-based customer service role.
• Enthusiastic about exploring new technologies, with understanding of technical systems.

Responsibilities

• Provide technical product support to installers/customers.
• Handle sales or returns process requests.
• Troubleshoot and resolve installation issues swiftly.
• Collaborate with other teams to test new products or features.

Skills

Customer service experience

Technical understanding

Job description

A leading technology company is seeking a Technical Customer Service Representative in Greenville, SC. In this entry-level role, you will provide technical support to customers and installers, troubleshoot installation issues, and collaborate on new product features. If you have a passion for technology and customer service, we encourage you to apply regardless of your experience. Benefits include flexible healthcare plans, a supportive work environment, and opportunities for career progression.