Tech Support Engineer: Networking & Troubleshooting

Sharp Brains; Chesapeake (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading technology firm in Virginia is seeking a Technical Support Specialist to troubleshoot and configure products. You will work closely with customers and internal teams to resolve technical issues and ensure customer satisfaction. The ideal candidate must have a minimum of 2 years in technical support and possess strong troubleshooting and communication skills. This role is pivotal in enhancing customer experience while addressing complex technical challenges.

Qualifications

• Minimum of 2 years of experience in technical support.
• Ability to effectively communicate with customers and internal teams.
• Strong analytical skills for troubleshooting.

Responsibilities

• Reproduce customer environments to run tests.
• Manage electronic tickets efficiently.
• Liaise with teams to resolve customer issues.
• Troubleshoot and configure software and hardware.

Skills

Technical support experience

Customer service orientation

Troubleshooting skills

Job description

A leading technology firm in Virginia is seeking a Technical Support Specialist to troubleshoot and configure products. You will work closely with customers and internal teams to resolve technical issues and ensure customer satisfaction. The ideal candidate must have a minimum of 2 years in technical support and possess strong troubleshooting and communication skills. This role is pivotal in enhancing customer experience while addressing complex technical challenges.