On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Greenville (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A technology services leader is seeking a Dynamic PC Support professional in Greenville, NC. The role involves troubleshooting and repairing client products while ensuring high customer satisfaction and timely service. Candidates should have a technical school certification and preferably some customer service experience. Responsibilities entail accepting service calls, maintaining equipment inventory, and adhering to safety policies. A valid driver's license and the ability to lift light computer equipment are required. Competitive compensation and opportunities for growth are included.

Qualifications

• 0-2 years of relevant experience preferred.
• Prior customer service experience is advantageous.
• Maintain required OEM certifications as per management direction.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls per service level agreement.
• Complete administrative tasks associated with each call.
• Complete real-time reporting of all calls as documented.
• Ensure asset control through prompt turnaround of parts.

Skills

Customer service communication

Driving to client locations

Lifting computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Job description

A technology services leader is seeking a Dynamic PC Support professional in Greenville, NC. The role involves troubleshooting and repairing client products while ensuring high customer satisfaction and timely service. Candidates should have a technical school certification and preferably some customer service experience. Responsibilities entail accepting service calls, maintaining equipment inventory, and adhering to safety policies. A valid driver's license and the ability to lift light computer equipment are required. Competitive compensation and opportunities for growth are included.