Tier 1 IT Help Desk Technician - Onsite Support & Troubleshooting

Current Lighting; Greenville (SC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Tuition assistance

Disability insurance

Job summary

A leading lighting solutions company is looking for a motivated Information Technology Help Desk Technician to join their team in Greenville, SC. The ideal candidate will provide technical support as the first point of contact, troubleshooting hardware and software issues, mainly on Windows systems. This full-time role requires excellent communication skills and a proactive approach to customer service. Join us for hands-on experience in a fast-paced office environment with opportunities for professional growth.

Qualifications

• Strong troubleshooting and diagnostic skills for PC hardware and software.
• Hands-on experience with Windows 10/11 operating systems.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the first touch for all incoming IT service tickets.
• Diagnose and troubleshoot hardware and software issues.
• Document all support interactions and resolutions clearly.

Skills

Strong troubleshooting and diagnostic skills for PC hardware and software

Hands-on experience with Windows 10/11 operating systems

Excellent communication skills

Comfortable providing support over the phone and through digital platforms

Ability to work effectively within a team

Proactive approach to customer service

A+ Certification or equivalent credentials preferred

Job description

A leading lighting solutions company is looking for a motivated Information Technology Help Desk Technician to join their team in Greenville, SC. The ideal candidate will provide technical support as the first point of contact, troubleshooting hardware and software issues, mainly on Windows systems. This full-time role requires excellent communication skills and a proactive approach to customer service. Join us for hands-on experience in a fast-paced office environment with opportunities for professional growth.