Remote Customer Support Specialist - Tech Troubleshooter

IbrokerPower Capital; San Francisco (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading support services firm is seeking a Remote Customer Support Specialist to assist customers with technical issues. The role involves troubleshooting, guiding customers through product features, and ensuring satisfaction during and after sales. Ideal candidates should possess excellent communication and problem-solving skills, along with experience in help desk software and CRM systems. Join us to enhance our reputation for outstanding customer support.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with the industry is a plus.
• Understanding of how CRM systems work.

Responsibilities

• Respond to customer queries via phone, email or chat.
• Identify customer needs and assist with features.
• Analyze and report product malfunctions.
• Update internal databases about technical issues.
• Monitor customer complaints on social media.
• Inform customers of new features.
• Follow up with customers to resolve issues.
• Assist in training junior Customer Support Representatives.

Skills

Excellent communication

Problem-solving

Help desk software

CRM systems

Tools

Remote support tools

Help desk software

Job description

A leading support services firm is seeking a Remote Customer Support Specialist to assist customers with technical issues. The role involves troubleshooting, guiding customers through product features, and ensuring satisfaction during and after sales. Ideal candidates should possess excellent communication and problem-solving skills, along with experience in help desk software and CRM systems. Join us to enhance our reputation for outstanding customer support.