Technical Support Specialist II - MedTech ES 1.1x

BD; South Carolina; Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. You will understand Medstation systems from server to station and collaborate with ES 1.1x upgrade teams to ensure timely communication and remediation adherence.

You will work to continuously improve culture, processes, and service while providing CSC support to internal peers related to ES 1.1x upgrade and

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years)
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience
• SQL Reporting Services
• Windows Server (2008+) and Desktop Administration (Win7+)
• Networking topology, terminology, commands
• IIS and Web Application Administration
• Group Policies Terminology and Administration
• VMWare Terminology and Administration
• Application Installation and Troubleshooting
• Ports (Networking/OS)
• Understanding of XML language (1+ years)
• Ability to review application and OS logs (2+ years)
• Flexible in working hours to meet the needs of the remediation team/schedule
• Remote position working from home office

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Provide CSC support to internal peers related to the upgrade and implementation of ES 1.1x.
• Demonstrate understanding of Customer Education (clinical and technical) and encourage others to continue learning.

Skills

SQL & Data Analysis

Windows OS

Customer service

Remote troubleshooting

XML

VMware

IIS

Education

Bachelor’s degree or 3+ years experience

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. You will understand Medstation systems from server to station and collaborate with ES 1.1x upgrade teams to ensure timely communication and remediation adherence.

You will work to continuously improve culture, processes, and service while providing CSC support to internal peers related to ES 1.1x upgrade and